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Hilton expands digital check-in to Indian hotels

Hilton expands digital check-in to Indian hotels

Hilton Worldwide has announced that its pioneering digital check-in and room selection technology is now live across more than 4,300 hotels spanning 12 brands worldwide.

This includes the 14 hotels operating by Hilton Worldwide in India.

Today’s official announcement in India continues the incredible rollout of this technology across Asia Pacific, following the recent launches in Australasia and south-east Asia, and preceding formal launches in China and Japan.

A first for the hospitality industry, the scale of this digital rollout marks the largest of its kind to date across the sector.

Through their Hilton HHonors accounts, guests will be able to check-in and choose their exact room from digital floor plans or lists, on their desktop, tablet and mobile devices.


They will also be able to further customise their stays by requesting upgrades or making special requests for items to be delivered to their rooms ahead of their arrival, with the simple click of a button.

Geraldine Calpin, global head of digital at Hilton Worldwide, said: “Digital check-in and room selection rewards our HHonors members for their loyalty and puts our guests in the driving seat by giving them unprecedented choice and control across their entire stay.

“Never before have guests been able to check-in, select their rooms from a digital floor plan, and customize their rooms to be ready for arrival.

“We are truly revolutionising the industry, and this is just the tip of the iceberg for digital at Hilton Worldwide.”

This latest announcement forms part of a wider digital strategy for Hilton Worldwide.

With English language interfaces for digital room selection available in Australasia, south-east Asia and India, and Japanese and Chinese language versions available later in 2015, Hilton Worldwide aims to enrich the travel experience for guests of all backgrounds, visiting all corners of the world, with a simple streamlined process.