The Hertz Corporation, the world’s largest general use airport car rental brand, continues its legacy of innovation with the introduction of high-quality programs that positively impact the customer experience. Innovations include ExpressRent™ kiosks, which is the first large scale kiosk deployment in the U.S. using a live agent assistant via video chat, and express return (eReturn) service options.
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“More and more consumers are demanding the convenience of self-service options,” commented Mark P. Frissora, Chairman and Chief Executive Officer, The Hertz Corporation. “By introducing these new innovations, we’re allowing customers to take control of their journey by giving them faster, more flexible options for renting and returning vehicles. In addition, as a company, we’re able to drive greater operational efficiencies while expanding the Hertz network with our ExpressRent™ kiosk program.”
ExpressRent™ Interactive Kiosks
Hertz is the first car rental company to now offer both airport and neighborhood location customers the ability to rent cars through a live, face-to-face video kiosk. Customers using ExpressRent™ kiosks can complete an entire rental transaction while seeing and hearing a live remote rental representative. ExpressRent™ kiosks minimize customer wait times, accept payment with a debit or credit card, validate a customer’s drivers license and print the rental agreement, while providing customers with a full-service experience that can handle any rental need they may have.
Customers can use an ExpressRent™ kiosk with or without an existing reservation. ExpressRent™ kiosks are available in Hertz airport and Hertz Local Edition locations along with partnering auto body shops and hotels. ExpressRent™ kiosks are currently available in more than 30 markets and will be expanded into an additional 18 markets by year end. Hertz will rapidly add ExpressRent™ kiosks throughout its locations in 2012, providing customers with the ability to rent a car from a live representative outside of Hertz locations’ normal operating hours, and in some locations 24 hours, seven days a week.
eReturn allows Hertz Gold members to update their profile on Hertz.com - for free - to ensure the fastest car rental drop off ever. The profile updates include selecting the following:
eReceipts: When signing up for Hertz eReceipts, members will automatically receive a PDF version of their receipt sent to the email on their Hertz Gold profile within 30 minutes of Hertz closing their Rental Agreement.
Hertz Fuel Purchase Option: Members who select the Hertz Fuel Purchase Value Option, with rates competitive to local market prices, to automatically purchase a full tank of gas at the start of their rental. They can return the car with the gas at any level.
Hertz Protection Plans: Members choose the Hertz Protection Package that is right for them (“Protect the Car,” “Protect Me,” or “Protect Me, Others and My Stuff”) and drive with confidence.
Once members select and update their Gold Member profiles and agree to the above terms, following their rental, they simply fill in the express return slip on their Rental Agreement, leave it with the keys* and get on their way. Hertz will then email their eReceipt to them within 30 minutes.
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