AA Enhances Self-Servive with Smart Features
Starting today, passengers will be able to expedite their check-in from Vancouver International Airport and the Calgary International Airport for returning passengers to the United States. Additionally, Self-Service Check-In will be available in the next few months at the Toronto Pearson International Airport and Montreal’s Trudeau International Airport.
A new Self-Service feature will allow check-in for groups of ten or more passengers booked in a single reservation on American’s Self-Service machines. With this new feature, families and large parties will be able to avoid long lines at ticket counters in airports across the United States during check-in.
“We know that customers want different check-in options, and Self-Service Check-In continues to be an evolving platform that allows us to create additional solutions for our passengers,” said Maya Leibman, Managing Director of Airport Automation for American Airlines. “Customer feedback and evolving technology let us deliver the best solutions for our passengers’ needs. As always, our agents are available to assist all passengers at our ticket counters.”
Building on proven solutions and customer feedback, American Airlines has developed new enhancements for its airport Self-Service Check-In solutions. American Airlines has deployed its Self Service Check-In at more than 94 airports across the United States and Canada, Paris’ Charles De Gaulle International Airport and London’s Heathrow Airport.
Passengers using a Self-Service machine can check-in, print and reprint boarding passes and check luggage in as fast as 30 seconds. In mid-2004, American updated its automated interface with a Spanish language option and a robust reengineered backend infrastructure that significantly speeds up the transactions. Currently, more than 65% of American passengers utilize an automated check-in option, including the Self-Service Check-In, Curbside Check-In and Flight Check-In on AA.com.