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Delta Connection Makes New Year’s Resolution

Delta Connection is making a
New Year’s resolution of shorter lines and speedy check-in for Delta Air
Lines customers in communities across the United States. In 2005, Delta
Connection will expand the installation of self-service kiosks and Delta
Direct(R) phone banks across its route system, allowing customers to check
in for flights, select or change seat assignments, check baggage, change
flights, print receipts and itineraries or speak directly with a Delta
reservations agent—all with shorter lines and greater control of travel
experience. The additional kiosks expand on the convenience of Delta’s 877
self-service kiosks currently available in 86 airports. “A cornerstone of Delta’s plan to transform its products and services
announced in September is to make flying Delta simple,” said Fred
Buttrell, president and CEO, Delta Connection, Inc. “The expansion of
self-service technology to small- and medium-sized airports represents
another step in Delta’s efforts to simplify travel for customers in
communities of all sizes.”

By the end of 2005, more than 90 percent of all customers on flights
operated by Delta Connection carriers will have access to self-service
kiosks in their local airports. Delta Connection customers currently take
advantage of convenient kiosk check-in at Fort Walton Beach, Fla., Long
Island/Islip, N.Y., Shreveport, La., and Spokane, Wash., as well as at
Delta Connection carriers’ hubs in Atlanta, Cincinnati, Salt Lake City and
Orlando. The next kiosk installations are scheduled for Akron/Canton,
Ohio, and Pasco, Wash.

Also in 2005, customers traveling through Delta Connection carriers’ hubs
will gain access to Delta Direct phone banks on Delta Connection
concourses. By simply picking up a Delta Direct phone, customers are
directly connected with a reservations agent who can complete ticketing
transactions quickly and conveniently.

Delta’s convenient airport model—including kiosks and Delta Direct—
offers a check-in guarantee of no more than 90 seconds, and is more
comprehensive than any other airline. In addition to online check-in at and curbside check-in, Delta kiosks provide a quick alternative
to airport lines and place control of the check-in experience directly in
customers’ hands. Delta kiosks are user friendly and are designed for use
by customers with any level of technology know-how. Delta customers used
kiosks to check in more than 28 million times in 2004.

Delta Direct is the airline’s industry-leading phone bank for assisting
customers with ticket transactions in airport lobbies and gate areas
across the United States. The system provides customers with direct access
to reservations agents who can issue boarding passes, check baggage,
change flights or provide rebooking assistance during irregular operations.


More than 570 Delta Direct phones are available in 78 airport lobbies and
in airport concourses throughout Delta’s largest hubs.