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Ascott rolls out free wi-fi to customers

Ascott rolls out free wi-fi to customers Tony Soh, chief corporate officer, The Ascott

The Ascott, the world’s largest international serviced residence owner-operator, is offering free internet access to all guests who book its apartments at Best Available Rates.

Free internet will be available across more than 100 properties under the Ascott, Citadines and Somerset brands worldwide.

In addition, wireless internet access is now available in most apartments and will be rolled out progressively to all apartments by the end of this year.

Wi-Fi is also available in common areas such as the lobby and residents’ lounge of Ascott’s serviced residences.

Tony Soh, Ascott’s chief corporate officer, said: “Connectivity is vital for our guests. Many of them carry at least one mobile device and use Wi-Fi, and this trend has been increasing every year.

“Providing free internet and Wi-Fi will enable them to stay connected at all times. We will be progressively boosting bandwidth to meet the increasing data demand by our guests.

“This is part of Ascott’s continuous pursuit of product and service excellence to enhance customer experience.”

Offering free internet and Wi-Fi follows the launch of Ascott’s mobile-friendly brand websites and online chat facility to enable online bookings on the go and real-time response to customers’ questions.

Soh added: “Ascott is proud to be recognised at the premier Mob-Ex Awards that celebrates mobile excellence.

“The tech-savvy customers of today want fast and convenient access to information while on the go.

“The launch of our mobile-friendly websites and online chat facility enables us to better reach out to our guests wherever they are, whenever they choose and whatever platform they prefer to use.”