All Nippon Airways, Japan’s leading airline group, and Amadeus, a leading transaction processor and provider of advanced technology solutions for the global travel and tourism industry, today announced that ANA will become the first Japanese airline to implement Amadeus’ Altéa Customer Management Solution.
ANA’s migration to Amadeus Altéa will mark a major step in the group’s initiative to modernise and consolidate its passenger service system, as the airline replaces its existing legacy system which has served it for the past twenty years.
Keisuke Okada, ANA’s Executive Vice President, said: “We are pleased to have a contract with Amadeus which is a major industry player for advanced technology systems. We are convinced that the Amadeus system will help us to expand our global marketing and improve productivity.”
Following the airline’s cutover, Altéa will automate ANA’s entire customer management process; streamlining the passenger travel experience from beginning to end whilst also simplifying check-in. Furthermore, ANA will be able to book passengers on alternative flights or re-book those passengers affected by disruption with the simple click of a button.
By migrating to Altéa, ANA will enjoy significant and tangible competitive advantages such as:
Enhanced customer service: ANA will be able to immediately recognise a passenger’s travel history, determining not just their seat preference, but also their overall relationship with the airline. For example, if they are a frequent-flyer the airline can upgrade them or offer particular and targeted benefits
Simplified and seamless work processes: ANA will benefit from the solution’s intuitive GUI (Graphic User Interface) which simplifies complex and time intensive procedures such as airport check-in or the re-issuing of tickets
Open platform technology: The Amadeus solution is based on a global, open technology platform which is flexible and easy to update both now and in the future
Julia Sattel, Vice President, Airline IT, Amadeus IT Group said: “Our objective is to provide advanced technology solutions to airlines around the world, to help them evolve in line with the changing needs of the industry so that they can continue to exceed the demands of their passengers. With this in mind, we are thrilled to welcome ANA as the first Japanese airline to choose Amadeus Altéa. Both Japan and Asia Pacific are strategically key to Amadeus’ continued growth. We are wholly committed to developing our customer base in APAC and we look forward to working together with ANA and its customers in order to bring our world-class technology benefits to the region.”
ANA is the 112 airlines worldwide to select Amadeus’ Altéa Customer Management Solution.
Full migration to all modules of the Amadeus Altéa suite is expected by 2015.