In this interview, the COO of Langham Hospitality Group shares his vision for the brand’s future, drawing on decades of global leadership and his previous role in launching The Langham, Chicago. With a goal to manage 100 hotels by 2040, he outlines a strategy focused on scalable operations, strong owner relationships, and innovative guest experiences powered by AI and data. Emphasizing sustainability through the Group’s CONNECT programme and a commitment to Net-Zero by 2045, he also highlights the importance of digital marketing, loyalty platforms, and the travel trade in deepening guest engagement. His leadership blends operational discipline with entrepreneurial agility to ensure Langham’s continued growth and excellence worldwide.