Hotel Research News
HotStats European Chain Hotels Market Review – June 2010
Hotels in London have recorded a rarely achieved room occupancy of 90% during June driving a year-on-year profitability increase of 16% for that month, according to the latest HotStats survey from TRI Hospitality Consulting.
Energy Efficiency Analysis Program for Hotels Unveiled
EcoGreenHotel President, Scott Parisi, announced the launch of his company’s new Energy Efficiency Analysis program, or E2A, designed to help green hotels assess their exact energy usage and develop cost-effective ways to reduce it.
Business travellers favour hotel experience over home comforts
Eighty-six per cent of business travellers would prefer to spend a night in a hotel rather than stay at home before an early meeting, according to an independent survey of over 1,000 business people.
Defining Customer Service: The Customer’s Perception Is Our Reality
by William F. Orilio, MHS / September 2004You might not be able to define service, but you know it when you find it, and so do our customers. Countless seminars, books, and articles have been written on the subject of service. Every company touts service as its goal, but as Melvin N. Barrington from the Department of Hotel Research, Travel and Administration of the University of South Carolina acknowledged, “Service is an elusive concept which is extremely difficult to measure and evaluate.”