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Air France invests in business class

Air France invests in business class

15 January 2012 Airline News

Air France is boosting its business class offering with a number of new enhancements including new seats on its long haul fleet, a new and improved menu by renowned chefs and a more personalised service. The new innovations will be rolled out in 2012.

Air France-KLM boss quits

Air France-KLM boss quits

18 October 2011 Airline News

Pierre-Henri Gourgeon has stepped down as chief executive of Air France and the Air France-KLM group, following pressure from the board of directors. Having held the post since 2009, Gourgeon was expected to stay until 2013, but following a board meeting yesterday, it emerged that he had quit.

Meliá Hotels links with Air France-KLM

Meliá Hotels links with Air France-KLM

14 October 2011 Airline News Hotel News

Meliá Hotels International has reached an agreement with the Flying Blue frequent flyer programme created by Air France and KLM to allow members to benefit from both loyalty programmes. The new agreement allows members of Meliá Hotels International’s mas rewards programme to exchange points for Flying Blue miles at a rate of one mile for every six mas rewards points.

RightNow powers mobile experiences for KLM

RightNow powers mobile experiences for KLM

10 August 2011 Airline News

RightNow is powering great customer experiences for airline KLM Royal Dutch Airlines. With RightNow CX, the customer experience suite, KLM is delivering dynamic support information to customers on its award winning mobile website. 

Air France-KLM hit by rising fuel costs, political unrest

Air France-KLM hit by rising fuel costs, political unrest

28 July 2011 Airline News

Air France-KLM has recorded a €212 million net loss for the three months to June 30th, as rising fuel costs, political unrest in the Middle East and Japan’s nuclear disaster hit earnings. However, the figure is down from €252 million lost in the same quarter of 2010, with the airline maintaining it will make a modest profit in 2011 as a whole.

Air France-KLM next to order long-haul aircraft

Air France-KLM next to order long-haul aircraft

22 July 2011 Airline News

The board of Air France-KLM will meet later this month to discuss the purchase of up to 100 long-haul aircraft. Following the example set by American Airlines earlier this week, the order is expected to be split between European manufacturer Airbus and American rival Boeing.