AI Travel Technology News Page 11
Apaleo launches AI Copilot to ease operational pressure on hospitality teams
Apaleo, the API-first property management platform for hospitality businesses, has launched Apaleo Copilot, a new agentic layer embedded in the platform that simplifies hotel operations. With a lightweight chat interface, staff can ask Apaleo Copilot to handle complex tasks, such as checking arrivals, extending stays, planning housekeeping, resolving overbookings, and assigning rooms, without having to switch between multiple systems or applications.
San José Mineta International Airport Launches AI-Powered IntBot Humanoid Robot
As the gateway to Silicon Valley, San José Mineta International Airport (SJC) is bringing cutting-edge artificial intelligence directly into the passenger journey. Today, the Airport will debut an interactive AI-powered humanoid robot, named "José," from local start-up, IntBot. Designed to greet travelers, answer questions and provide real-time information in 50+ languages — José will be stationed at Terminal B, Gate 24 (near Zoom Zone), to help turn one of the region's busiest public spaces into a live testing ground for emerging technology.
Independent accommodations accelerate AI use in a more demanding 2026 market
As Independent Accommodation Day takes place today, 24 March, industry data suggests independent accommodation providers are increasingly turning to practical AI tools to improve efficiency and stay competitive in a more demanding market. The shift comes as PwC’s latest hotels forecast says the UK hotel sector enters 2026 with “a sense of resilience and renewed confidence,” supported by strong international demand, event-led travel and a steady recovery in domestic leisure. PwC forecasts 1.5% RevPAR growth and 1.2% occupancy growth across the UK regions in 2026. But, it also points to ongoing cost pressure, tighter margins and softer rate growth, increasing the need for operators to find new efficiencies.
INDRA AND SYNAPTIC AVIATION ENHANCE EFFICIENCY WITH ARTIFICIAL INTELLIGENCE AT AIRPORTS
Indra, in partnership with Synaptic Aviation Inc., has deployed an advanced digital system based on artificial intelligence to monitor aircraft turnaround and apron operations prior to departure. The solution operates at three of Spain's busiest airports: Adolfo Suárez Madrid-Barajas, Josep Tarradellas Barcelona-El Prat and Palma de Mallorca, which, under Aena's management, jointly transport over 150 million passengers each year and boast around 477 aircraft parking positions. The implementation of this integrated technology marks significant progress in the large-scale modernization and digitalization of ground operations at these airports.
Access Hospitality Appoints Aravinda Gollapudi as Chief Technology Officer
Access Hospitality, the hospitality technology division of The Access Group, today announced the appointment of Aravinda Gollapudi as Chief Technology Officer. She will lead the organization’s global technology vision with a focus on embedding agentic AI across its platform to deliver smarter, more connected operations for hospitality businesses. Aravinda joins from Sage, where as Head of Platform Business Unit and SVP of Technology she led a globally distributed organization spanning product, engineering and platform strategy. Her 28-year career includes leadership roles at Intuit, Ellie Mae and VeriSign, with deep expertise in SaaS architecture, AI driven transformation and large scale platform development. She was recently named among Channel Insider’s 2025 Top 50 AI Leaders in the Channel and is a Stevie Award winner, recognizing her impact in bringing enterprise AI into commercial reality
GuideGeek Launches AI Travel Genius for New Brunswick Trip-Planners
GuideGeek, the AI travel technology from Matador Network, has partnered with ExploreNB to launch Explora, an artificial intelligence–powered travel chatbot designed to help visitors plan trips to New Brunswick with ease and confidence. Piloted in early 2025 and now rolled out more broadly, Explora provides instant, conversational answers to travel and tourism questions about the province. Powered by GuideGeek's award-winning AI platform, this tool has generated thousands of online conversations with prospective visitors.
Three Years of TripGenie: How Travellers Around the World are Using AI Differently
As AI becomes an everyday part of travel planning, one thing is increasingly clear: while the technology may be global, how travellers use it is anything but uniform. New data from TripGenie, Trip.com's AI travel assistant, reveals that three years of real-world usage have surfaced new patterns in how travellers plan, decide and navigate their journeys.
IATA Advances AI Initiatives to Support Air Cargo Operations
The International Air Transport Association (IATA) is advancing the use of artificial intelligence (AI) in air cargo with three initiatives to improve operational efficiency, strengthen safety and compliance, and accelerate innovation across the global air cargo value chain:
AI sparks a SaaS shakeout in travel: TripWorks warns industry is entering a ‘reckoning phase’
TripWorks, the AI- and business intelligence-driven booking and automation platform for tours, activities, and attractions operators, today issued a warning that the travel industry is heading into a decisive consolidation phase as AI accelerates a long‑brewing SaaS shakeout. New research shows travel agencies and operators are relying on an unsustainable number of disconnected systems – a fragmentation problem that is driving up costs, eroding margins, and undermining customer experience.
60% of travelers still prefer human trip planning over AI, new Civitatis survey finds
Despite the rapid rise of generative AI tools in travel planning, 60% of travelers still prefer human-curated recommendations and verified information, according to a survey of more than 7,000 users conducted by Civitatis, a leading global marketplace for guided tours and excursions in Spanish and Portuguese.
Propellic named headline sponsor of Travel Marketing AI Summit 2026
Propellic, the leading AI-focused travel marketing and advertising agency, has been announced as the headline sponsor of the Travel Marketing AI Summit 2026, taking place March 24 in New York City. This premier event brings together senior leaders at the intersection of travel, marketing, and artificial intelligence to explore how AI is transforming the traveler journey; from discovery to loyalty. As the sole travel marketing & advertising agency on the roster, Propellic will bring its expertise in travel marketing across AI visibility optimization (GEO), performance marketing, SEO, data, and analytics to the event.
Consumers Trust AI to Plan Travel More than Any Other Task
Consumers say they trust generative AI to plan travel more than they trust the technology to assist with other common tasks. This finding comes from a survey of more than 1,000 consumers by travel publisher Matador Network, which operates the GuideGeek AI platform for travel.