Wizz Air today provided a one-year update on its €14 billion Customer First Compass transformation plan, highlighting a year of strong operational performance, continued network expansion and new customer-focused innovations.
Over the past 12 months, the airline has maintained an average completion rate of 99.5%1 while continuing to scale its operations, operating 7% more flights than the same period last year. Wizz Air now operates a fleet of 262 aircraft, strengthening its position as one of the youngest and most fuel-efficient fleets in the industry2.

Over 75% of Wizz Air’s aircraft are now the latest-generation Airbus A321neo models, as the airline phases out its A321ceo family fleet and moves towards an all-neo fleet by 2029. This transition reduces operating costs, emissions and noise, while improving efficiency and passenger comfort.
Since April 2025, Wizz Air has deployed 37 brand-new aircraft across 12 countries and launched more than 345 new routes3, with 44% focused on leisure travel. Growth has been concentrated in Central and Eastern Europe, where strong customer demand has driven increased connectivity between capital cities and continued expansion of the airline’s network of over 1,000 routes,.
The airline continues to improve its operational efficiency while continuously expanding. In 2025, Wizz Air carried 68.6 million passengers and operated close to 335,000 scheduled flights4. In 2026, the airline is targeting 80 million passengers, supported by a network capable of operating up to 1,200 flights per day during peak periods.
New products and expanded customer offering – with the same affordable fares
Alongside network growth, Wizz Air has introduced a range of innovations designed to enhance the travel experience while maintaining its ultra-low-cost model. Overall customer satisfaction has increased to over 77% (a 5% year-over-year increase) driven by new offerings including:

WIZZ Class: A new service offering additional comfort and onboard benefits without the premium cost of traditional business class.
WIZZ Link: A digital platform allowing passengers to seamlessly book multi-leg journeys in a single transaction.
Disruption Assistance: An innovative extra service offering real-time, free rebooking options to a final destination on any airline (up to a price cap) during disruptions, operating outside the scope of standard EC261 regulations5.
Digital Cabin Ecosystem: Featuring the rollout of in-seat ordering and a trial of onboard connectivity in the UK.

To complement this, Wizz Air has expanded its portfolio of products, to suit the needs of every type of customer. This includes WIZZ Discount Club, All You Can Fly and the relaunch of WIZZ MultiPass in eight key markets, allowing passengers to fix flight prices for a full year. Meanwhile, the MyJourney feature in the Wizz Air app continues to transform how passengers manage their travel, providing real-time updates, disruption support and self-service options directly on mobile. These improvements form part of a wider focus on enhancing the customer experience; as a result, overall customer satisfaction has increased to over 77%, 5% more than last year.
Keeping its fares low remains central to Wizz Air’s strategy. The airline continues to offer some of the lowest fares in Europe, with 40% of tickets available for less than €40, enabled by its ultra low-cost business model and modern, fuel-efficient fleet6.
Beyond flights, Wizz Air is also building a broader ecosystem for its customers. Through initiatives such as the WIZZ Foundation, WIZZ Running Events and partnerships including AS Roma, the airline is connecting travel with experiences, communities and shared passions, offering customers more ways to engage with the airline.
Speaking at an exclusive online event, Chief Commercial Officer Ian Malin said: “When we launched the Customer First Compass, our goal was bold but simple: to prove that ultra-low fares don’t have to mean compromising on reliability or customer experience. One year later, the results speak for themselves. From introducing WIZZ Class to achieving a 99.5% completion rate, we are fundamentally redefining what passengers can expect from low-cost travel. We aren’t just growing our network; we are elevating the entire journey. Let’s WIZZ!”