Commenting on disabled rail travel, a spokesperson for the Association of Train Operating Companies said ‘Train companies are committed to providing the service disabled passengers expect and deserve. We have recently introduced a new assistance booking system - Passenger Assist - designed with input from disabled passenger groups that is leading to improved levels of overall customer satisfaction.

“Over the past five years the numbers of disabled passengers travelling by train has doubled to over 3 million journeys a year. We will continue to invest in improvements and are committed to increasing access to rail for disabled passengers.”