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Office Twelve design new Virgin lounge at Liverpool Lime Street

Office Twelve design new Virgin lounge at Liverpool Lime Street

As part of the renovation of Liverpool Lime Street station, Office Twelve has designed a temporary first class lounge and customer information point for Virgin Trains.

The space feels anything but transitional with beautiful, high-quality fixtures and fittings and an eclectic mix of bespoke and off-the-shelf furniture and lighting.

Lively pops of colour, quirky details and feel-good flourishes retain Virgin Trains unmistakable brand hallmarks and legendary customer experience while the station undergoes major transformation.

First class passengers can kick back and watch the world go by or work in comfort with ultra-fast connectivity.

Tom Dixon lights, Magis bar stools and Floss Tab T table lamps star alongside bespoke one-offs and superbly finished hand-built furniture.


A tribute feature wall celebrates Liverpool’s world famous heritage with illustrations by Office Twelve.

The customer information point is a friendly oasis of calm with cool naturals, bright accents, bespoke lighting and a subtly illuminated customer service desk.

“The whole concept was designed to create a really lovely branded space for Virgin Trains first class passengers while the disruption is going on,” said Dan Gordon, creative director at Office Twelve.

“Initial feedback from customers has been excellent.

“Great coffee, wonderful service, happy passengers.”

The renovation of Liverpool Lime Street is biggest engineering upgrade of the city’s station since it opened in 1836.

Around 20,000 people use the station during the morning rush hour, and passenger numbers are expected to double by 2043.

The construction of two new platforms meant the closure of Virgin Train’s existing lounge.

The new permanent Virgin Trains lounge, also designed by Office Twelve, is due to open this autumn.