Hotels.com has introduced Hotels.com Concierge, available on iOS on its smartphone application.
The service enables users to book transportation, food delivery, reservations and activities from the Hotels.com app.
It is powered by the Button Marketplace, a commerce platform that enables consumers to request the products and services of its partners via the Hotels.com app.
The concierge is powered by Button, a contextual commerce platform that connects consumers to the products or services they need at the touch of a button, leveraging the extensive range of partners in the Button Marketplace.
Button’s technology makes it possible for users to seamlessly request and receive their favourite products and services on mobile through the Hotels.com Concierge.
For Hotels.com customers, all available local services will appear in the app on the day their hotel stay begins, leveraging key location data, such as the customer’s hotel address, to make the process of enhancing their stay with complementary services seamless and intuitive.
“When travelling I’d love a service where I can make a request from my mobile for someone to come and iron my shirts.
“While our app isn’t quite at that stage yet, we are among the first to develop a full concierge service that’s a one-stop-shop for travellers’ local needs,” said Daniel Craig, senior director of mobile at Hotels.com.
“Mobile is changing the way people travel, and at the forefront of that we’re constantly innovating and investing in mobile, to offer more than just hotel bookings. We want to make our customers lives easier before, during and after their trip.”