GoNexus Group, a leading experiences and mobility travel group, and Peregrino, a digital transformation consultancy that helps companies adopt and scale technology with measurable business impact, have announced breakthrough results after deploying their next-generation omnichannel and automation-driven service platform for six months.

The performance metrics released today correspond to a 90-day continuous measurement period (August–October 2025) in which the solution operated at full scale. During this time, the platform handled 12,737 conversations and 120,322 messages, averaging 140 cases per day.

In its initial phase, the system achieved 40% automation, with projections to surpass 70% once full transactional capabilities are implemented. Other key performance highlights from the first 90 days include:
Accelerating case resolution by 29x, driven by automated flows and intelligent prioritization
Cutting operational costs by 52%, thanks to the elimination of manual tasks and streamlined team allocation
Achieving 95% traveler satisfaction, fueled by faster response times and more proactive communication
Reducing pending cases by 68%, supported by full operational visibility and continuous tracking
Increasing ancillary sales by 34%, enabled by more relevant, contextualized interactions

The partnership, launched in early 2025, has reshaped how Peregrino manages customer service operations — from confirmations and documentation to real-time on-destination support — through the integration of intelligent automation, centralized communication, and operational visibility.

Rubén Gutiérrez, President of GoNexus Group, stated: “Our mission is to build technology that solves real, everyday challenges in travel. The results with Peregrino demonstrate the impact of intelligent automation when applied thoughtfully: it not only drives cost efficiency, it meaningfully elevates service quality and traveler satisfaction.”

The next phase, launching in 2026, will introduce transactional capabilities. Allowing the agent ai to assist to create bookings, follow up payments and help travelers in changes and cancellations— reinforcing both companies’ position as leaders in modernizing tourism operations across the region.