Breaking Travel News
Finnair overhauls ticket class structure

Finnair overhauls ticket class structure

Finnair will introduce a totally new Business Light ticket and renew its other ticket types today, addressing the increasing trend for personalisation of the travel experience. 

Customers can choose a ticket for their needs from three ticket types – Light, Classic and Flex – that are available for both business and economy class for all short-haul and most intercontinental journeys.

When booking a ticket, customers select the travel class experience they prefer and the level of flexibility for making reservation changes – along with some additional services included in the ticket.

The rest of the experience can be tailored with a wide selection of travel extras.

“There is an increasing need to personalise the travel experience, and our new ticket types offer opportunities for choice and tailoring,” said Ole Orvér, chief commercial officer, Finnair.


“We want to offer our customers journeys that look like them, and we will be adding more choice and personalisation opportunities to our offering as we re-introduce services and prepare for ramp-up of our operations.” 

Business Light is a totally new ticket type designed especially for leisure travellers who want to travel light and affordably while enjoying business class comfort.

Business Light includes carry-on baggage only.

Reservation changes, refunds, airport priority services, lounge access and onboard internet are not included in the ticket price.

Customers can always elevate their experience by choosing the travel extras that matter most for them. 

The Classic ticket is the most popular option allowing ticket date changes and including one piece of checked baggage.

With a Classic ticket customers can make travel date changes flexibly, paying only the possible fare difference between the original and new tickets.

A refund is not possible in the case of a customer cancelling their reservation. 

The Flex ticket is a fully flexible and refundable ticket option serving those whose plans can change.

When changing travel dates with a Flex ticket, customers only pay the possible fare difference between the original and new tickets.

In case a customer wants to cancel their trip, the ticket will be refunded. Flex tickets include checked baggage and advance seat reservation.

An Economy Flex ticket bought after June 15th does not include airport priority services.