Etihad Airways has unveiled the new Etihad Travel Mall, its flagship one-stop travel retail and check-in facility, in Dubai.
His Highness Sheikh Ahmed Bin Saeed Al Maktoum, Chairman of the Dubai Aviation Authority and Emirates Group, officially opened the Etihad Travel Mall during a ribbon cutting ceremony hosted by James Hogan, Etihad Airways President and Chief Executive Officer.
The Etihad Travel Mall offers, under one roof, everything guests need to plan, book and travel with the airline.
Guests are able to purchase a ticket, check-in for a flight, drop off baggage and board an Etihad Express luxury coach bound for Abu Dhabi International Airport. After checking in at Etihad Travel Mall, guests may proceed to immigration and security on arrival at the airport.
The check-in and transport facilities replace the airline’s previous facilities at Chelsea Tower on Sheikh Zayed Road. The airline will continue to offer Etihad Express luxury coach service from its existing location at Dubai Marina Mall.
Mr Hogan said: “Etihad Airways was established with the mandate to become the best airline in the world. Now, as we approach our 10-year anniversary, an expanded vision is emerging. Etihad Airways is set on a trajectory to go farther and to also become the world’s best travel company.
“We will continue to look at ways in which we can offer a more seamless, enjoyable experience for our guests and ultimately transform the expectations of air travellers.
“This new facility is a demonstration of our commitment to our guests within our home market, offering a more comprehensive service with a complete one-stop location for all of their travel needs.”
The Etihad Travel Mall will also serve as the base for the airline’s Dubai and Northern Emirates sales teams.