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Hyatt Hotels & Resorts Implements Inside Shopper

Galileo International today announced that it has signed an agreement with Hyatt Hotels & Resorts to implement Inside Shopperå®, Galileo`s highest level of connectivity for hotels, providing travel agencies, online travel providers and their customers more reliable and accurate rate and availability information.

Hyatt `s upgraded participation will be effective in September and provides Galileo-connected agents worldwide with real-time access to Hyatt rate and availability information.  Through Inside Shopper, the rate and availability information is made available by connecting Hyatt`s Central Reservation System (CRS) directly to Galileo.  By interfacing directly through Hyatt`s central reservation system, travel agent requests for availability and rates will be a mirror image of that which resides in Hyatt`s system, resulting in more enhanced efficiency and accuracy of service, and returning the same up-to-the-minute information that would be offered through Hyatt`s internal reservation number.

Inside Shopper is designed to service clients, like Hyatt, by improving their GDS distribution to generate more sales. Travel agencies benefit through improved productivity as booking a Hyatt room will require less time in the “shopping” mode and will have increased time to dedicate to other revenue-generating activities and services.

“This is a key addition to our reservation and sales system. With more accurate, real-time information, it makes it more attractive for agents to choose our properties through Galileo,” said Joan Lowell, vice president electronic distribution, Hyatt Hotels Corporation.  “It will not only allow us to significantly boost our bookings, but it will also help to increase our bottom line results as well.”

“By greatly increasing the accuracy and availability of room and rate data, Inside Shopper will help Hyatt further strengthen its relationships with travel agencies, allowing them to better service their customers and Hyatt`s preferred clientele,” said Michael W. McCormick, senior vice president, Cendant Travel Distribution Services.  “We look forward to seeing the increased bookings Hyatt will realize having added the capability.”


“Inside Shopper also benefits Galileo travel agencies booking Hyatt rooms by significantly improving the efficiency of the booking process, ” said Marcie Verdin, vice president of marketing, Galileo Americas region.  “By supporting our agency clients through enhanced capabilities, they`re able to increase sales and save time.”

Hyatt joins Marriott International, Supranational, Sonesta International, Renaissance International, Fairfield Inns by Marriott, The Ritz Carlton Hotel Company and many more industry leaders as a participant in Inside Shopper.


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