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Northwest Launches Self-Service Reservation Change & E-Ticket Exchange on

Northwest Airlines (Nasdaq: NWAC) announced today an industry first - a
new online self-service product that allows customers to make reservation
changes and complete E-Ticket exchanges online at the airline`s web site.
This new functionality also includes fares purchased online. The new online feature allows Northwest customers to access the same
industry-leading technology used by the airline`s reservation agents.
“This feature gives customers the self-sufficiency they`ve asked for.  In
a few simple steps they can change their reservations, price a travel
itinerary and confirm an E-Ticket exchange online regardless of where the
ticket was purchased,” said Al Lenza, vice president of distribution and
e-commerce.  “We are pleased that Northwest is the first airline to offer an
online ticket exchange service, another innovation to make travel more
convenient for our customers.”
To use this feature, customers simply display their E-Ticket reservation,
available through the Travel Planner section of  Any E-Ticket
customer can use the online exchange service, regardless of where the original
reservation and ticket purchase was made.  E-Ticket customers will be prompted
automatically to use the new exchange process.
Customers can review available Northwest and Northwest partner flights,
select new flights for travel, change all or part of their itinerary, change
their cabin class (first class, business or coach), and choose a different
departure city, connection point or arrival city.  As they consider flight
changes, customers also can examine any charges that may apply to the new
itinerary.  Once new flight selections are made, customers can review their
entire itinerary before confirming the new itinerary.
Northwest`s customers choose electronic tickets 79 percent of the time for
their domestic travel.  E-Tickets allow customers access to several
conveniences such as self-service check-in on or at an airport
E-Service Center kiosk.
Customers who purchase tickets for the first time at can earn
up to 2,500 Bonus Miles through September 30, 2002.  Other restrictions apply.
Visit for complete details.
Northwest Airlines is the world`s fourth largest airline with hubs at
Detroit, Minneapolis/St. Paul, Memphis, Tokyo and Amsterdam and more than
1,700 daily departures.  With its travel partners, Northwest serves nearly
750 cities in almost 120 countries on six continents.

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