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NWA Internet Check-In Proves to be Increasingly Popular

An increasing number of Northwest Airlines’ customers are taking advantage of its innovative electronic check-in options.
Usage of its Internet check-in service, Check-In, and of its hundreds of E-Service Centers located at dozens of airports around the country, has surged 20% since August 1.

“In the fight against airport lines, Northwest`s line-busting initiatives offer the flying public a clear advantage,” said Dirk McMahon, senior vice president of ground operations. “Our customers can check-in easily from the convenience of their home or office directly from”

The carrier reported that the number of customers checking-in over the Internet or through its 260 E-Service Centers, located at 41 airports around the country, has increased from 13% prior to August 1, to nearly 16% of eligible enplanements in October.

Northwest is the only major network carrier to offer Internet check-in. More than 750,000 online check-ins have occurred since the introduction of Check-In. Northwest`s Internet check-in program is available to all customers flying on E-Tickets within the United States and allows travelers to print their own boarding passes, change flights, change or confirm seat assignments, add or change a WorldPerks number in a reservation and obtain WorldPerks Elite upgrades or “E-First” electronic upgrades to First Class.

The carrier also announced that members of its WorldPerks frequent flier program who use Check-In from October 22 through December 31, 2001 will receive a one-time bonus of 2,000 frequent flier miles. Check-In is available to Northwest customers using electronic tickets traveling within the United States.


Northwest also reinforced that the many services offered by hundreds of its “line-busting” E-Service Centers located in most U.S. airports remain available to its customers, allowing them to:

—Check-in for domestic flights (with E-Tickets).

—Change flights.

—Request a First Class upgrade (Elite members of WorldPerks).

—Add their WorldPerks frequent flier number.

—View changes to their itinerary if their flight has been delayed or cancelled and confirm their choice of alternative flight service.

—Check luggage (at select locations) or use Curbside luggage check-in (where available).

Northwest also stressed that customers can continue to use E-Tickets with confidence. “E-Tickets represent 72% of all Northwest tickets because it is the most convenient form of travel currency,” said Al Lenza, vice president of distribution and e-commerce. “E-Tickets provide our customers with conveniences that paper tickets cannot including the ability to use self-service kiosks and Internet check-in, make ticketing changes online or by telephone, and not having to worry about losing or forgetting a conventional ticket.”