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Jaro Chain Taps Maestro

NORTHWIND, a provider of enterprise property management and reservation solutions for hospitality, announced today Les Hotels Jaro, a six-property Quebec-based chain, selected the Maestro Multi-Property Enterprise Suite to automate all property operations on a single Maestro database to capture more guest revenue through cross selling, real time yield and rate controlled Internet reservations, and integrated central reservations.Ê Les Hotels Jaro will install Maestro Multi-Property Front Office with Customer Relationship Management, Sales and Catering, Central Reservations and the ResEze Web Booking Engine, with full implementation expected to be completed in July 2005.
Nancy Robitaille, owner of Les Hotels Jaro said, “Our goal at Les Hotels Jaro is to increase our operating efficiency and generate as much revenue as possible from all reservation sources while maintaining the highest quality guest service.Ê The Maestro Multi-Property enterprise suite of systems will give us the Internet booking engine, Yield Management rate maximization, CRM capability, and online reservation tools we need to increase revenue and accomplish our business objectives.”
NORTHWIND’s President of US Operations, Warren Dehan, said, “Les Hotels Jaro will be able to capture more revenue through cross selling and maximizing rates between hotels with the Maestro single-image database platform.Ê They will also take advantage of the growing number of travelers who are booking on the Internet with ResEze by standardizing on the Maestro Multi-Property Suite for their growing chain. The integrated Maestro Sales and Catering will also allow help them to sell more corporate business, and with the chain operating its own corporate Maestro Central Reservations Office system they will be able to control the quality of all incoming reservations with real-time yield and rate controls.ÊÊ This enterprise technology strategy will be a profitable fit for Les Hotels Jaro.”Ê The six Les Hotels Jaro properties will be linked by a secured virtual private network. Ê

Les Hotels Jaro is a full-service luxury boutique chain with six hotels that comprise more than 1,000 rooms.Ê All the chain’s hotels are full service and carry 3- or 4-Stars.Ê Properties include the Sir Wilfred Laurier, The Hotel Quebec Inn, The Hotel Plaza Quebec, The Hotel Quebec, The Hotel Palace Royal, and The Hotel Lindbergh.Ê Four of the properties are located in Sainte-Foy (Quebec), and one in old Quebec City.