AXS-One announced that its AXS-One e-Delivery Service is now fully operational and in use by the UK’s travel industry, including tour operators First Choice, My Travel, Thomas Cook and TUI. Working together with the Civil Aviation Authority (CAA) and the tour operators, AXS-One’s e-Delivery Service was developed to simultaneously meet the CAA’s regulatory requirements while eliminating the printing, postage and storage costs created by the estimated 25 million paper invoices generated by ATOL (Air Travel Organisers Licence) bonded agents and operators every year in the UK.
The Service improves customer service levels by reducing the time it takes to deliver confirmation invoices to holidaymakers to seconds, versus the delay of up to two weeks associated with traditional post, and by providing agents with 24x7 online access to client details such as booking reports, invoices, and other documentation.
“We recognise that the AXS-One e-Delivery Service provides licence holders with an opportunity to reduce their operating costs, without compromising the CAA’s regulatory requirements. After working for several months with AXS-One, and providing comment on the development of the service, we are pleased to confirm that it meets our requirements for use by ATOL holders.”
Jeanne Lally, head of sales at TUI commented, “AXS-One’s e-Delivery Service for travel invoices is now live, marking the introduction of a highly successful, cross-industry partnership involving the top four tour operators. Working in conjunction with AXS-One we have delivered improved customer service and helped tour operators and travel retailers to save operational time and costs. Everybody in the travel business benefits from the AXS-One e-Delivery Service and in June over 4,200 agents will be live. I would encourage tour operators and travel agents who have not already embraced this initiative to find out more about what it can do for their business.”
The Service, which is hosted by MCI, went live in April and is currently used by First Choice, My Travel, Thomas Cook, Tui, Travelcare and over 1,200 independent agents.