Hilton Hotels Corporation is proud to announce its top hotel performance award winners for 2004, which were presented March 15, 2005 during the Hilton General Manager/Director of Sales Conference in Houston.
Award recipients chosen from the brand’s more than 230 full-service hotels across the U.S., Canada and Mexico were determined through key areas within the brand’s Balanced Scorecard rating system—customer loyalty, brand consistency, quality assurance and customer satisfaction ratings - as well as exemplary efforts in hotel renovation and diversity projects. Each hotel received a trophy and individual recognition at specially planned celebratory receptions during the conference.
“Each of the winners of this year’s Hilton Performance Awards leads the way in their commitment to the fundamentals of guest service, while at the same time using innovative and forward-thinking practices to go beyond what’s expected,” said Jeff Diskin, senior vice president, Brand Management and Marketing, Hilton Hotels Corporation. “These award winners represent the very best of what we have to offer, representing strengths and talents that truly make them masters of the art of hospitality.”
BEST OVERALL PERFORMANCE - The Connie Awards - Named in honor of company founder Conrad Hilton, these awards are presented to the top airport, commercial and resort hotels with the highest overall hotel performance scores.
AIRPORT: Hilton DFW Lakes Executive Conference Center, Texas
COMMERCIAL: Hilton Lac-Leamy, Quebec
RESORT: Hilton Cancun Beach & Golf Resort
CONTINUOUS IMPROVEMENT AWARD - Awarded to the top airport, commercial and resort hotels with the highest marked improvement in overall hotel performance scores from 2003 to 2004.
AIRPORT: Hilton Palm Beach Airport
COMMERCIAL: Hilton Knoxville
RESORT: Hilton Oceanfront Resort Hilton Head Island
GUEST ASSISTANCE AWARD - Awarded to hotels for outstanding handling of guest concerns/requests.
Under 500 Rooms: Hilton Guadalajara
Over 500 Rooms: Hilton Suites Toronto/Markham Conference Centre &
GUEST LOYALTY AWARD - Awarded to hotels with the highest annual customer loyalty scores.
Under 500 Rooms: Hilton Inn at Penn
Over 500 Rooms: Millenium Hilton, NYC
HILTON HHONORS(R) GUEST RECOGNITION AWARD - Awarded to hotels that provided the most exemplary service to members of Hilton HHonors(R)—the company’s award-winning frequent guest program.
Under 500 Rooms: Hilton Columbia, Maryland
Over 500 Rooms: The Palmer House(R) Hilton
PROPERTY RENOVATION AWARD - Presented to hotel teams that made significant and outstanding upgrades to their facilities.
Under 500 Rooms: Hilton Little Rock Metro Center
A $22-million renovation closed the doors to the
hotel for 18 months, but it has been transformed into a state-of-the-art gathering place that resonates with guests. The exterior was fully renovated, a new two-story lobby was created, guestrooms and bathrooms were remodeled and redecorated, public areas were redone and the courtyards and grounds were re-landscaped.
Over 500 Rooms: The Palmer House(R) Hilton (The Empire Room
The historic Empire Room at the Palmer House Hilton was painstakingly restored this year. Host to dignitaries and celebrities, and one of Chicago’s most prestigious and well-known venues, the Empire Room received new carpets, restoration of the original gold-leaf paintwork, and walls were removed to open up the space and make it more user-friendly. All of this work was done to bring the room up to modern standards while remaining true to the look and feel of the original room.
DIVERSITY AWARD - Awarded to hotels for outstanding diversity initiatives in the local community.
Under 500 Rooms: Hilton Alexandria Old Town
This hotel has championed a local effort to
encourage positive parenting. For the last eight
years, the local organization of the National
Association of Children’s Hospitals and Related
Institutions has relied on this hotel to organize
a fund-raising and recognition party. The
proceeds of this effort provide support and
guidance to overburdened parents struggling with
risks, including childhood histories of abuse and neglect.
Over 500 Rooms: Hilton New Orleans Riverside
This hotel hosts the most important social events and the largest fund-raisers in the city, bringing influential people together to unite in support of common causes. The continued efforts of this hotel are vital to those in need in the community and to the success of the Convention Center and the CVB.