Pegasus Solutions today announced the addition of
Mike Kistner as senior vice president of service delivery and operations.Ê He joins Pegasus from Best Western International, Inc., where he was chief information officer and senior vice president of distribution.Ê Dallas-based Pegasus Solutions is a global leader in providing technology and services to hotels and travel distributors.
Kistner’s position is a new one, responsible for managing all functional areas that deliver the production elements of Pegasus services.Ê These include computer systems, networks, customer service, call centers and business process fulfillment.Ê Kistner will be located in Pegasus’ Scottsdale, Ariz., location and will be the company’s senior executive at that facility.
At Best Western, Kistner was responsible for worldwide systems development and management.Ê Before joining Best Western, Kistner was a senior vice president at Cendant Corp., where he implemented the largest-ever hotel technology roll-out.Ê Previously, Kistner worked for Super 8 Motels where he was executive vice president of operations, heading IT, reservations, corporate travel, guest service, convention planning, corporate and franchise insurance and facilities management.Ê He also was vice president for management information systems and reservations at HFS Inc.Ê
“I’m excited to be joining Pegasus Solutions,” Kistner said.Ê “The position gives me the opportunity to manage areas of the company that affect our customers every day and to make a positive impact on their businesses.”
Kistner holds a bachelor of science degree in accounting and information systems from Northern State University, Aberdeen, S.D., and a master of science degree in information systems from Colorado State University.Ê Kistner brings significant knowledge and experience, as well as strong relationships and a leadership role within the industry. He has served as chairman of the Open Travel Alliance (OTA) since 2000 and has been recognized as one of the leading CIOs in the hospitality industry.
Kistner reports to Bob Boles, chief operating officer of Pegasus, who said: Ê“We are extremely pleased to have Mike join Pegasus, where his expertise and industry contacts will be invaluable to our team. ÊHis strong process management skills will further our efforts to provide top quality service to our customers on a consistent basis, first time every time.”