SoftBrands today announced that The
Ambassador Hotel, located in
North Wales, has upgraded to the latest release of the software supplier’s
PORTfolio product.The PORTfolio development group placed a high emphasis on the needs of
existing customers in
creating this release. The feature-rich system incorporates sophisticated
graphics, photography
and touch-screen capability to help hotels and resorts manage
reservations, rates and guest
profiles.

“Since the upgrade, our team is delighted with the overall performance,
speed and stability of the
system. The retrieval rates of screens such as reservations and reports
has increased
significantly, further reducing points of frustration for our team and
eliminating embarrassing
waiting time when guests are inquiring on the phone. Our team has faith in
the PORTfolio product
and look forward to this new stable, quicker version being used as the
gold standard on which
greater functionality and new modules will be built upon in the future,”
said Nigel Williams,
managing director, The Ambassador Hotel.

“The Ambassador Hotel has been bold in exploiting the latest technological
developments. The
company realises that customer service and satisfaction are both key
factors in maintaining
repeat business in the hotel industry. In today’s globally networked,
real-time and demand-driven
economy PORTfolio is backed by excellent customer support and services,
and the modular,
scalable, upgradeable design allows the system to grow with our customers’
businesses. We look
forward to continuing our partnership with competitive players like The
Ambassador Hotel,
helping them add value to their services as they become a more agile,
profitable and world-class
enterprise,” said Gareth Robinson, SoftBrands general manager, hospitality
solutions.
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