With its flights averaging
83.8% full, United Airlines’ total scheduled revenue passenger miles
(RPMs) increased in August 2004 by 9.9% on a capacity increase of 8.3%
available seat miles (ASMs) vs. the same period in 2003. For the fifth
month in a row, United has broken its load-factor record for the month.
Even with flights fuller than ever, United’s operational performance
continues to improve. In fact, the U.S. Department of Transportation
yesterday reported that United led the seven major U.S. airlines* in
on-time performance for the month of July, for the second month in a row.

“Our employees have done a phenomenal job of running an excellent
operation during our busiest and stormiest months of the year,” says Pete
McDonald, Chief Operating Officer. “That’s great news for our customers
because we are delivering more reliable on-time performance that gets them
where they need to go. It also benefits our business—fewer delays bring
cost savings to United.”
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