United Airlines today has revised its ticketing policies for its customers
with travel plans to and from destinations likely to be affected by
Hurricane Frances. Effective immediately, these new policies apply to all
customers ticketed on or before September 1, 2004, for travel through
September 5, 2004, to or from Florida on any United, United Express, Ted
or United code-share flight. To make these changes, passengers must call
United’s reservations line at 1-800-241-6522 by 11:59 p.m. on their
original travel date.
For customers currently en route who would like to return to their point
of origin, all rules and restrictions regarding standard change fees, day
or time applications, and/or minimum stay or Saturday night-stay
requirements have been waived. Customers may make a change to their flight
reservation for any available flight on or before September 5, 2004.

Customers with unused tickets for travel within this time period may also
reschedule their travel between the same origin and destination without a
change fee. Rescheduled travel for the same itinerary must meet the same
rule and booking code restrictions in order to guarantee the original
fare. Rescheduled travel on flights and/or dates that do not meet the
original restrictions may be subject to higher fares.

These temporary policies also apply to any Mileage Plus(R) tickets that
meet these same date and itinerary guidelines.

American Airlines
and American Eagle have announced travel options for customers whose plans
may be affected by Hurricane Frances. The increased flexibility allows
customers to avoid potential inconvenience caused by the weather, which
could affect flight operations.

American will allow customers who have reservations for travel to, from or
through all Florida airports, Anguilla, Freeport, George Town, Marsh
Harbour, Nassau, Providenciales, St. Croix, St. Maarten, St. Thomas, and
Tortola to change their travel at no cost to alternate American Airlines
or American Eagle flights today through Monday, Sept. 13, to avoid the
inclement weather.

One date or time change is permitted with no charge under this policy. For
more information and to check the availability of alternate flights,
please contact American’s Reservations office at 800-433-7300. American
Airlines customers may also check their flight status by calling
American’s automated flight information system, 1-800-AAFLIFO (223-5436),
or by visiting AA.com.
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