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Marriott International Partners With M-Tech

Management Technologies has completed the roll-out of its online preventive maintenance solution, “PMWorks—powered by HotSOS” for over 400 select-service and extended-stay Marriott International brands, including all Courtyard, Residence Inn, SpringHill Suites and TownePlace Suites hotels. Installation began April 5 and concluded May 26.“These Marriott International brands have been chosen to implement an affordable, easy-to-use, Web-based preventive maintenance solution that not only increases the value of each asset, but in the long-term improves guest satisfaction derived from staying at a well-maintained facility,” said John LaHaise, Project Director, Lodging Engineering for Marriott International. “With M-Tech hosting our preventive maintenance program online in an ASP environment, our properties no longer need to invest in and maintain dedicated PC hardware and software—they simply pay an annual fee to use the service with no upfront capital investment required.ÊIn addition, our managers and onsite engineers save considerable time, since M-Tech manages all data entry and report distribution from their secure servers.”Ê

According to LaHaise, Marriott International’s hotel engineers spend at least 70 percent to 80 percent of their time performing preventive maintenance tasks. PMWorks—powered by HotSOS will provide more accountability for labor hours then prior systems, he said.

“Providing consistency in preventive maintenance is critical to preserving the asset,” LaHaise said. “When you take care of a piece of equipment or the furnishings in a public space or guestroom on a regular basis, it keeps that area bright, fresh and new. Rather than fixing an item only when it’s broke, we maintain it before it has a chance to get broken. This saves engineers time, owners money and guests from having a potentially bad experience or adopting a false first impression of the hotel.”

With PMWorks, LaHaise said the intangible benefits—which include organizing the engineering department and helping individual engineers and maintenance workers to be better time managers—equal the tangible return, which includes delivering a stronger asset, a better overall guest product/experience and longer life of furnishings, fixtures and equipment.

Powered by the preventive maintenance functionality of M-Tech’s enterprise Hotel Service Optimization System (HotSOS), PMWorks takes processes—such as scheduling/recording preventive maintenance tasks and streamlining work-orders—offsite to its centralized facility to eliminate the onsite administration of the PM process. Additional HotSOS functionality includes: guest recognition and profiling, service delivery and recovery, guest hotline and follow-up, proactive rapid response, automated quality inspections, property process improvement and enterprise-wide process improvement.