Frontier Airlines Announces Agreement with Sabre Airline Solutions
Frontier Airlines today announced a multi-year agreement with Sabre Airline Solutions for its SabreSonic passenger solution to power its
reservations and check-in capabilities along with a broad scope of
technology for streamlining its operations and improving revenues.
With SabreSonic, Frontier will have access to real-time passenger data
including the customer’s history with Frontier and any EarlyReturns
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frequent flyer activity, current travel plans and any changes made to an
existing reservation. The data can be accessed by Frontier customer
service agents via an open-source, Windows-based interface at all customer
touch points including the website, reservations, the ticket counter and
the gate, providing a seamless customer service experience from the time
the customer books the ticket until they arrive at their final destination.
“We chose SabreSonic because we believe it is the best suite of tools
available for creating a streamlined and efficient customer experience
including an improved web-based booking engine,” said Sean Menke,
Frontier’s vice president of marketing and planning. “This solution is the
only one available today that offers an open systems platform which makes
it simple for us to train our employees on and to use in our everyday
operations. This is key to our on-going efforts to improve our customer
service while keeping our operational costs low so that we can continue to
offer low fares to our customers.”
“Frontier truly is a new breed of airline that provides great service at
low prices, and customers love its value proposition - the result is one of
the best growth stories in the airline industry,” said Tom Klein, president
of Sabre Airline Solutions. “SabreSonic was built to meet the needs of our
current customer base and be flexible enough to facilitate new business
models. We made the investments that are paying off today, as opposed to
asking our customers to make a leap of faith on long-term future
development. We appreciate Frontier’s vision in selecting SabreSonic and
the 12 other products from the Sabre Airline Solutions portfolio and are
proud to be associated with an emerging leader in the aviation industry.”
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