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Unlock the Power of Your Web Site

By H. Liman, Director, Pelican System

The tourist industry was an early and enthusiastic adopter of web-based advertising and promotion. Low cost, wide reach and the willingness of the traveling public to use the Internet as a travel information source created tremendous growth. Now, almost every hotel, from International chain to rural bed-and-breakfast, has a web site.
But few hotels use their web presence to full advantage. Whether a simple page listing essential information or a multimedia spectacle with sound and video, a web site is nothing more than a high-tech tourist brochure, a device for capturing a potential guest’s attention. Reservations are processed manually, and the hotel still must rely on wholesalers and other intermediaries to ensure adequate occupancy rates throughout the year. “What-you-see-is-what-you-get” is a common term among computer graphics designers, meaning that the image on the workstation monitor is exactly what will appear in print or an Internet browser page. But a web site is far more than words, pictures, and animated graphics. Advances in distributed databases, secure transactions, and other web-based technologies means that the image on the screen is only the tip of the iceberg. The real power of the web lies in what many hotels do not see.

A web site can function as the doorway - “interface” in computer jargon - to a sophisticated system capable of maintaining a comprehensive database of guests, agents, and clients. Through a web site, a hotel can distribute promotional announcements and situational updates daily or even hourly to selected recipients while “one-click” return messaging supplies instant, accurate feedback of the site’s effectiveness.

Reservation management can be greatly enhanced by database-driven websites. Direct clients and agents can receive instant confirmations, simplifying last-minute travel arrangements, while automatic monitoring reduces the risk of over- or under-booking through administrative error or delayed processing.

High-level encryption, digital signatures and other security technologies allows a website to be used as a medium of business communication, with the potential to significantly alter the nature of the travel industry. By setting up secure links with industry counterparts such as retail travel agents and corporate clients, a hotel can safely transmit seasonal room rates and other confidential information to pre-authorized recipients, reducing dependence on traditional intermediaries. Instant reservation confirmation eliminates the need for block booking of rooms, giving hotels the flexibility to adjust rates to actual market demand.


The Internet has proven to be a boon to the travel industry. But the full benefits can be enjoyed only by those who can unlock the power of their website.

About Pelican E-distribution System

Pelican System is a Hotel E-Distribution and Reservation System designed to provide the hotel industry with effective new ways to distribute room rates and room inventory (allotment) to various market segments such as travel agents, corporate clients and Internet users.

Full control over room rates

By allowing end consumers, travel agents and corporate clients to book online with individual rates from a hotel’s own web site, Pelican gives the hotel full control over room rates by eliminating the need to commit blocks of rooms to large clients and wholesalers.

Full control over room allotments

The time and effort required for room allotment often compels hotels to favor wholesalers and other high-volume clients. Pelican’s room allotment management features allows hotels to service niche-market agents and end consumers by sharing room allotments among an unlimited number of agents and clients, confirming bookings on a first-come, first-served basis.

Dramatic increases in direct clients

Pelican gives hotels the ability to provide individual service to all clients through automatic monitoring of room bookings and cancellations. By reducing the tedious administration work required for manual contracts, a hotel using the Pelican system is able to handle far greater numbers of travel agents and corporate clients.

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