Frontier Airlines today announced that it has hired Cliff Van Leuven as
its vice president of customer service, effective March 8, 2004. In his
new role, he will oversee Frontier’s largest division, which includes
approximately 1,200 employees at Frontier’s hub and field stations. Van
Leuven will report to Sean Menke, Frontier’s senior vice president of
marketing.
Cliff brings nearly 25 years of airline customer service experience to
Frontier, including 21 years with Northwest Airlines and four years with
Midwest Airlines in Milwaukee. Most recently, Van Leuven served as vice
president of customer service for Midwest Airlines in Milwaukee where he
helped the company earn numerous worldwide airline awards for superior
customer service. While at Midwest, Van Leuven managed over 1,000
employees in 32 cities and was responsible for station operations,
customer service, air cargo/mail sales and cabin service. In addition, Van
Leuven led the consumer affairs efforts for both Midwest and its commuter
subsidiary, Skyway (now Midwest Connect).

“Cliff brings extensive operational experience with a focus on providing
excellent customer service to this position,” said Sean Menke, senior vice
president of marketing. “Cliff’s career has been built around providing
strong employee focused leadership and we welcome his valuable perspective
to this critical role as Frontier’s new vice president of customer
service.”
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