AVaStar has published a free resource to help hotels and event venues better understand where their AV operations are falling short — and what can be done about it. “Why AV Operations Are Overlooked” is now available for download by clicking here, and it is the ideal resource to help attendees of HITEC Indianapolis better prepare for shopping the show next week.

Unlike other departments in a hotel, AV services often lack structure, documentation, and accountability. This downloadable guide helps venue teams identify the operational blind spots that arise when no formal AV management system is in place — questions about equipment purpose, maintenance, cost tracking, and staff responsibilities that too often go unanswered.
AVaStar is the first and only AV operations platform designed specifically for hotels, conference centers, and event venues, and it helps properties manage inventory, track costs, train staff, and support AV across all departments, from meeting rooms to digital signage to public space sound systems.
“Many venues assume that having the AV equipment installed means they’re ready,” said Eric Bracht, Managing Director at AVaStar. “But without clear operational oversight, hotels risk lost revenue, inefficiencies, and guest dissatisfaction. This guide introduces what’s missing — and why it matters.”

The free guide explores:
• Common questions staff face without an AV operations plan
• The risks and hidden costs of unmanaged or outsourced AV services
• How in-house AV, when properly managed, can rival room revenue
• Why traditional tools like spreadsheets and sticky notes fall short
• The advantages of implementing a centralized AV operations system
AVaStar is offering a complimentary three-month trial of its platform (a $2,285 value) to HITEC attendees who visit Booth #908 or schedule a follow-up meeting by July 31, 2025. The trial includes full platform access, onboarding, and expert support.
Schedule a meeting:
https://calendly.com/ebrachtavs/introduction-to-avastar-operational-support