Astronomical roaming costs contribute to lost business
The report, commissioned by Truphone, the world's first truly global mobile operator, found that 40 percent of companies are forbidding or curtailing business usage of wireless devices while abroad to help manage costs. In addition, 24 percent said that they have lost business as a result of roaming costs. Perhaps most shocking is that nearly 37 percent of companies surveyed spend $1,000 or more per month per user on average wireless roaming costs for their international travelers, with stories of single monthly bill charges ranging from $10,000 to $200,000.
"These survey findings highlight the fact that among the biggest organizations in the country, the cost of roaming is a genuine pain point and significant expense item," said Gary Cohen, Senior Vice President and General Manager, Truphone Americas. "There is also evidence that small- and mid-sized companies are burdened with the same challenges."
George David, President of CCMI, said, "The key take-away from the survey is that virtually all respondents demonstrate a high degree of correlation in their desire for a more effective solution to control runaway wireless roaming costs. For a player that brings a high quality service to bear, this is a clearly valuable market niche."
The study reveals other key findings related to roaming expenditures, alternatives corporations are using to offset roaming costs, travel trends and more. Click here to download the white paper and learn more.