Italian flag carrier Alitalia has selected solutions provider Accelya for end-to-end sales audit services.

Accelya will audit the complete lifecycle of the ticket by covering not only the ticketing, but also the booking and the entire journey.

Commenting on the decision Giuseppe Lombardi, head of marketing, IT, hotel, cargo and general services purchasing, Alitalia, said: “We are pleased to partner with Accelya. Given their proven audit capability across the ticket lifecycle, we are confident that Alitalia will improve profitability by plugging wider range of revenue leakage sources and enforcing pricing and booking policies.”
 
Accelya’s Sales Audit services will also enable Alitalia to maximise revenue by identifying and plugging wider range of revenue leakage sources, possible through PNR and Revalidation Audit.

The flag-carrier will ensure the agents comply with airline pricing and booking policies and recover lost revenue from agent errors during revalidation.

Artur Farinha, sales audit business manager at Accelya, said: “The association with Alitalia reinforces Accelya’s leadership in the field of airline sales audit.

“We are positive about the value our services will bring to Alitalia and look forward to a long term partnership with the airline.”