Air Jamaica enhances booking process
Further to the official changeover of the Air Jamaica JM code to BW, the airline has updated its reservations and booking system.
The decision is seen as an alignment with the philosophy of having one airline with two brands: Caribbean Airlines and Air Jamaica.
The migration has become necessary to increase the efficiency of the operation and to realise the cost synergies anticipated from the acquisition of Air Jamaica routes by Caribbean Airlines.
When the migration from two separate reservations systems to one system is complete, customers will eventually be able to book their own tickets, check in from the comfort of their home and create their itineraries as they have in the past.
The actual changeover in the reservations and booking system took place in phases.
The final phase was completed on June 30th 2011, in time for the July 01st 2011 cutover to the BW code.
This final phase consisted of the transfer of reservations data from the previous Air Jamaica system to the Caribbean Airlines system.
Unfortunately the date of this changeover to both the BW code and the new reservations system simultaneously was unavoidable, and also coincides with the start of our summer super peak period.
When migrating airline systems there will be teething problems, and customers may experience “lengthy waiting times” for their transactions to be processed, warned Air Jamaica.
“Airlines are often susceptible to the initial problems associated with the migration of large amount of data since there is also a steep learning curve for our personnel,” added a statement.
“When the transfer of the reservations information is totally complete, this should increase functionality and ultimately, our service offering to our valued customers.
“We are in no doubt that this transition was a step in the right direction and are conscientiously increasing our efforts to work with all our stakeholders to ensure that these issues are resolved in the immediate future.
“We apologise to our valued customers for the inconveniences currently being experienced and thank them for their continued support and patience during this change.”
Also in the Caribbean today, City.Mobi is celebrating the success of its new guide to Jamaica.
City.Mobi offers the most comprehensive mobile travel guides available, with over 800 cities in 200 countries listed. Each is developed by the City.Mobi team to combine into a single global travel directory.
However, each city retains its own mobile identity via a dedicated domain. Already on offer are Brussels.Mobi, Paris.Mobi, Sanfrancisco.Mobi and Sydney.Mobi.
Jamaica.Mobi is the latest in this illustrious line up, offering click to call functionality – which means no scribbling down telephone numbers.
Most entries are also linked to websites where users can quickly access more detailed information if needed.
Other key features include information on accommodation, restaurants, attractions, entertainment, nightlife, shopping, and transport.
City.Mobi guides include user reviews and traveller utilities such as a translation guide, currency converter, news and local weather guide.