Aeroflot has launched an e-voucher scheme as an additional tool for ticket returns.
Passengers can apply for an e-voucher as compensation for unused tickets and additional services purchased before May 1st.
E-vouchers are issued individually to each passenger at no cost.
To apply for an e-voucher a passenger must provide the number of the unused ticket, names and surnames of passengers listed in the ticket, and a mobile phone number and email address.
Passengers can apply for e-vouchers until December 31st.
E-vouchers are valid for three years and can be redeemed against any number of tickets and services starting from June 1st when booking via the contact centre.
E-vouchers can only be used by passengers named on the original unused ticket.
For tickets booked with Aeroflot Bonus miles, an e-voucher can be redeemed against the total value of taxes and fees.
Unused miles will be returned.
Aeroflot is also offering additional benefits to passengers using e-vouchers to book tickets.
Passengers holding tickets for cancelled flights will automatically be given a one-time 15 per cent discount on the cost of a ticket of the same fare for their new flight.
For passengers holding Flex fare class tickets, the one-time discount will be 25 per cent.
Discounts are non-transferable and non-combinable, except for those applicable to children under the age of 12.
The Russian flag-carrier will be a key partner for the World Travel Awards Grand Final, which is scheduled to take place in Moscow on November 27th.