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Aeroflot launches e-voucher ticket exchange system

Aeroflot launches e-voucher ticket exchange system

Aeroflot has launched an e-voucher scheme as an additional tool for ticket returns.

Passengers can apply for an e-voucher as compensation for unused tickets and additional services purchased before May 1st.

E-vouchers are issued individually to each passenger at no cost.

To apply for an e-voucher a passenger must provide the number of the unused ticket, names and surnames of passengers listed in the ticket, and a mobile phone number and email address.

Passengers can apply for e-vouchers until December 31st.

E-vouchers are valid for three years and can be redeemed against any number of tickets and services starting from June 1st when booking via the contact centre.

E-vouchers can only be used by passengers named on the original unused ticket.


For tickets booked with Aeroflot Bonus miles, an e-voucher can be redeemed against the total value of taxes and fees.

Unused miles will be returned.

Aeroflot is also offering additional benefits to passengers using e-vouchers to book tickets.

Passengers holding tickets for cancelled flights will automatically be given a one-time 15 per cent discount on the cost of a ticket of the same fare for their new flight.

For passengers holding Flex fare class tickets, the one-time discount will be 25 per cent.

Discounts are non-transferable and non-combinable, except for those applicable to children under the age of 12.

More Information

Aeroflot is considered the World’s Leading Airline Brand by voters at the World Travel Awards.

The Russian flag-carrier will be a key partner for the World Travel Awards Grand Final, which is scheduled to take place in Moscow on November 27th.