Kempinski Hotel Mall of the Emirates Dubai: The Epitome of Luxury and Convenience

Situated in the heart of Dubai, the Kempinski Hotel Mall of the Emirates stands as a beacon of elegance and luxury, redefining the concept of a mall hotel with its unparalleled blend of hospitality, convenience, and opulence. We take a look as to why this hotel is considered a leader in its category and put some questions to its General Manager, Mr Slim Zaiane on what he plans and where he is taking this property in the future.
Prime Location and Connectivity
Located adjacent to one of Dubai’s most iconic landmarks, the Mall of the Emirates, Kempinski offers direct access to over 600 retail outlets, dining options, and entertainment venues. This strategic positioning ensures that guests experience ultimate convenience and seamless access to everything the city has to offer, right at their doorstep.
Unrivaled Accommodation and Comfort
The hotel boasts 350 lavish rooms and suites, each meticulously designed to provide a sanctuary of comfort and sophistication. From panoramic views of the city skyline to luxurious amenities and personalized service, Kempinski ensures that every stay is nothing short of extraordinary.
Executive Lounge
Enjoy special benefits and added privacy within the comfort of the Executive Lounge, an exclusive space on the 11th floor
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Concierge Services
From restaurant reservations to your suit pressed to perfection within the hour, our multilingual team will smooth out the details of your journey.
Lady in Red
At the heart of Kempinski is the remarkable people who look after each and every guest attentively and thoughtfully.
Iconic Ski Dubai Integration
A hallmark feature of Kempinski Hotel Mall of the Emirates is its direct connection to Ski Dubai, the region’s first indoor ski resort. Guests can effortlessly transition from the warmth of Dubai’s desert climate to the exhilarating experience of snow sports and winter-themed attractions, all within the same complex.
The unique Aspen Ski Chalets
The modern rustic Aspen Ski Chalet offers the warmth of a cosy lodge with views of the powdery slopes of Ski Dubai. Equipped with luxurious amenities and state-of-the-art in-room technology, this intimate winter retreat is complete with a stone faux fireplace and a kitchenette
Benefits include access to the Executive Lounge, private check-in and check-out, two tickets to Snow Park of Ski Dubai, laundry allowance of two pieces per stay, dedicated butler service.
Gastronomic Delights
Culinary excellence is at the heart of the Kempinski experience. The hotel hosts a variety of world-class dining options, ranging from authentic Arabic cuisine to international flavors curated by renowned chefs. Each restaurant offers a unique ambiance, making dining an unforgettable journey of taste and indulgence.
Luxurious Spa and Leisure Facilities
For those seeking relaxation and rejuvenation, Kempinski’s state-of-the-art spa provides a tranquil oasis amidst the bustling city. From signature treatments to a fully equipped fitness center and an outdoor pool with stunning views, every aspect of wellness is meticulously crafted to enhance the guest experience.
Commitment to Service Excellence
At Kempinski Hotel Mall of the Emirates, hospitality transcends expectations. The hotel’s dedicated staff exemplify warmth and professionalism, ensuring that every guest receives personalized attention and impeccable service throughout their stay.
Meetings and Events Excellence
Beyond leisure, Kempinski excels in hosting corporate events and social gatherings. With versatile meeting spaces equipped with cutting-edge technology and bespoke event planning services, the hotel offers unparalleled solutions for business and celebrations alike.
Sustainability and Community Engagement
Kempinski Hotel Mall of the Emirates is committed to sustainability practices and community engagement initiatives. From eco-friendly operations to partnerships with local organizations, the hotel strives to make a positive impact while maintaining its commitment to luxury and excellence.
In essence, Kempinski Hotel Mall of the Emirates sets the standard for luxury mall hotels in Dubai and beyond. Its seamless integration of world-class accommodation, unparalleled amenities, and prime location makes it a preferred destination for discerning travelers seeking an unforgettable experience. Whether for leisure or business, Kempinski promises a journey of luxury, comfort, and unmatched hospitality that embodies the spirit of Dubai’s cosmopolitan charm.
But what of the future, with competition for travelers getting tougher every year what next? BTN had the pleasure of catching up with the hotels busy GM Mr Slim Zaiane just before The Arabian Travel Market and put forward a few questions concerning this and much more:
BTN: “What strategies does Kempinski Mall of the Emirates employ to maintain its competitive edge in the luxury hotel market?”
SZ: Kempinski, as the first luxury hotel brand in Europe, sets a strong foundation for excellence, and our property at Mall of the Emirates has proudly carried that legacy in Dubai for the past 19 years. We stay ahead by nurturing the brand’s core values while remaining agile—our team continuously monitors evolving luxury trends to tailor exceptional experiences. Daily, we identify guest profiles, their purpose of stay, and history with us to ensure seamless, personalized service and communication across all touchpoints
BTN: “How does the hotel leverage customer feedback and trends to continuously improve guest experiences?”
SZ: At Kempinski Mall of the Emirates, we view guest feedback as an essential tool for growth, with each comment carefully analyzed and shared across departments to drive meaningful improvements. We understand that offerings which resonated a few years ago may no longer align with the current interests of our guests; that’s why we constantly introduce new concepts—whether in dining, wellness, or overall concierge experiences. By staying attuned to evolving trends and preferences, we ensure each stay remains personalized, relevant, and truly memorable
BTN: “In what ways does Kempinski Mall of the Emirates innovate to stay ahead of emerging hospitality trends?”
SZ: At Kempinski Mall of the Emirates, innovation is woven into our daily operations—from adopting smart technologies that elevate guest convenience to introducing contemporary lifestyle concepts that embody modern luxury. We remain closely aligned with global hospitality trends, adapting them thoughtfully to our unique environment while preserving the brand’s timeless elegance. As mentioned earlier, whether it’s reimagining dining experiences, enhancing wellness offerings, or personalizing services based on guest behavior and feedback, we are committed to constant evolution. On that note, my team and I are currently developing an exciting new dining concept that will seamlessly blend leisure and wellness—right in the heart of the city. Stay tuned, as we look forward to unveiling this unique experience in the coming months
BTN: “Could you share insights into the hotel’s sustainability initiatives and how they contribute to its success?”
SZ: At Kempinski Hotel Mall of the Emirates, sustainability is a core pillar of our operations, and we are proud to continuously enhance our efforts while sharing our journey with guests through our dedicated sustainability page. In 2024, we achieved the prestigious Green Globe Certification in the Hotel and Resort category, along with Green Globe Gold Status—highlighting our long-term commitment to responsible management and environmental stewardship. We’re also honored to be part of the GHA Discovery Program’s Green Collection, which includes hotels recognized globally for their sustainability efforts
Additionally, we received the Dubai Sustainable Tourism Stamp – Silver Status, awarded by the Dubai Department of Economy and Tourism, for our compliance with 19 key sustainability criteria, supporting Dubai’s vision as a leading sustainable destination. Our commitment is further reinforced through LEED certification, the world’s most respected green building rating system, which guides us in operating a healthy, energy-efficient, and environmentally responsible property. These achievements not only reflect our dedication to a greener future but also contribute to guest loyalty, brand trust, and long-term business success.
BTN: “What role does technology play in enhancing guest satisfaction and operational efficiency at your property?”
SZ: Technology plays a vital role in both enhancing guest satisfaction and streamlining our operations at Kempinski Mall of the Emirates. Efficient communication platforms ensure that all relevant departments stay aligned on key aspects of daily operations—such as guest feedback, maintenance issues, and service requests—allowing us to respond promptly and proactively. That said, the true value of these tools lies in how they are used, which is why we place strong emphasis on accountability and proper use by our team members to maximize their impact.
BTN: “At last year’s World Travel Awards you celebrated three victories for World’s Leading Shopping Mall Hotel, Middle East’s Leading Leisure Hotel and Middle East’s Leading Shopping Mall Hotel, how do you pass on news such as this to your staff, the backbone of your hotel and more importantly your customers old and new?
SZ: At Kempinski Mall of the Emirates, we begin sharing the excitement from the nomination stage itself, using a variety of communication channels such as press releases, social media, professional networks, and in-house promotional materials visible to guests throughout their stay. Internally, we highlight these achievements in our bi-monthly ‘Kempinski Mall of the Emirates Chronicles’ and during our monthly employee townhalls, ensuring that our team—who are the true backbone of our success—feel recognized and involved in these milestones. Additionally, all awards are proudly displayed on our official website and included in our team’s email signatures, allowing us to celebrate and share these accolades with both our loyal and new guests across our most frequent points of contact
For more information on this award winning hotel visit www.kempinski.com/en/mall-of-the-emirates