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FirstGroup’s criticism of West Coast Performance

FirstGroup’s criticism of West Coast Performance

3 September 2012 Press Release Rail & Coach News

Tim O’Toole, CEO of FirstGroup, has publicly criticised Virgin Trains’ performance citing the Public Performance Measure (PPM), which measures the number of trains arriving on time, as evidence to support his claims that FirstGroup would operate West Coast better.

West Coast Mainline fight drags on

West Coast Mainline fight drags on

27 August 2012 Rail & Coach News

The Labour party has called on ministers to delay the singing of a new contract on the West Coast Mainline franchise until parliament returns from its summer recess. The move follows a controversial decision to take the franchise from Virgin Trains and give it to FirstGroup for the next 13 years.

Virgin Rail bumped from West Coast Mainline

Virgin Rail bumped from West Coast Mainline

15 August 2012 Rail & Coach News

Virgin Rail has lost its contract to operate the West Coast Mainline to rival FirstGroup rail minister Theresa Villiers has confirmed. FirstGroup will create a new company, First West Coast, to operator the ‘InterCity West Coast’ franchise.

Virgin Trains is best in class again

Virgin Trains is best in class again

2 July 2012 Press Release Rail & Coach News

Virgin Trains has once again been given top marks by its customers, with the highest satisfaction ratings ever achieved in the National Passenger Survey by a long-distance rail franchise operator.