United Airlines has introduced one of the first touchless check-in experience of any airline at London Heathrow Airport, allowing customers to check-in without touching the check-in kiosk, even if they are checking luggage.
The touchless check-in journey begins on the United app, where customers can check in for their flight, add bags, and pay any applicable fees.
At the airport, customers can use the kiosks to scan their boarding passes from their mobile device or printed copy and any luggage tags associated with the reservation will print immediately.
The introduction of this technology is just one element of the United CleanPlus initiative, the company’s commitment to putting health and safety at the forefront of the entire customer experience, with the goal of delivering an industry-leading standard of cleanliness.
United customers at London Heathrow can also self-scan their boarding passes at gate readers and are supplied with an individually wrapped hand sanitiser wipe as they board the aircraft.