Protect Group, a leader in ancillary travel products, has announced a record-breaking year, surpassing its initial target of offering protection to over $7 billion USD in bookings and reaching more than $8 billion USD in protected booking offers.
Building on these strong results, Protect Group expects to grow this figure by 25% in 2026, which will see the company offering protection on more than $10 billion in bookings across all its verticals by the end of the year. These targets reflect the growing demand for flexible, integrated protection solutions across the travel and entertainment sectors.
The growth achieved over the past year has been driven largely by the company’s strategic focus on expanding its partner network as a core pillar of its business, with a clear focus on travel, major-event ticketing, and OTAs. As part of this strategy, Protect Group has added new key partners in the experiences and ticketing space, including Peek, Total Ticketing, and Cityline.

This momentum has been further strengthened by strategic partnerships with travel and fintech companies, including Jettzy, a technology-driven online travel agency with a presence in APAC; Travelwings, a Dubai-based digital travel brand offering end-to-end solutions across the Middle East and Africa; and CellPoint Digital, a global leader in payment orchestration for airlines and travel and hospitality companies.
Alongside the expansion of its partner ecosystem, Protect Group has strengthened its leadership team to support its international growth and operational excellence. Recent appointments include Sian Jones as Head of Customer Experience; Grant Sumich as Vice President of Sales for APACME; Hayley Fowler-Rimell as Sales Strategy Director; and Chandler Abbott as Director of Business Development in the United States.
Jason Walsh, Chief Product & Marketing Officer at Protect Group, said: “There is a clear shift taking place across the industry: travellers and event goers increasingly expect flexibility, and businesses need smart ways to deliver it. Our results show that companies don’t have to choose between improving customer experience and accelerating business growth. By embedding refund protection into the booking journey, we help our partners increase conversion, drive repeat business, and generate additional revenue without adding complexity.”

New web-based platform to help offline agents
At the end of 2025, Protect Group launched a web-based platform that enables offline travel agencies and advisors to sell refund protection quickly and easily, without technical integration. This has allowed agents to seamlessly incorporate the company’s flagship product, Refund Protect, into their itineraries, opening up a new ancillary revenue stream.
This new sales channel has created significant revenue opportunities for the company in sectors such as cruises, where more than 80% of bookings are made through agencies, but where ancillary services — including refund protection — have traditionally only been available via online booking flows or API-connected solutions. As a result, Protect Group has consolidated a previously underutilised channel that is now highly strategic for the company’s future growth.