oneworld enhances online training resources for travel agents
oneworld has expanded its online training resources for travel agents to cover its full suite of fare products.
oneworld offers a wider range of fares than any other global airline alliance, for trips around the world or through several or just one continent, all at attractive prices.
They offer the flexibility of flights on any of oneworld’s 14 member airlines and their 30 affiliated carriers, serving more than a thousand destinations in more than 150 countries.
The oneworld Training Academy’s original module, launched two years ago, focusses on the alliance’s market-leading, flagship, continent-based round-the-world fare, oneworld Explorer.
Thousands of travel agents worldwide have already used it to brush up on their round-the-world selling skills.
Now another three modules have been added, covering:
- Global Explorer: oneworld’s miles-based round-the-world fare that includes flights by some strategic partner airlines that are not part of the alliance, extending the range of its network still further.
- Circle Fares: Which enable travellers to fly to the other side of the world and then back, without going all the way round the world.
- Visit Passes: Offering travel within one continent or region, with options covering every continent (apart from Antarctica).
These additional modules are available now in a choice of seven languages – English, Chinese, French, German, Japanese, Portuguese and Spanish – at travelagent.oneworld.com.
The fun and informative e-learning lessons, each of which can be completed in around 30 minutes, are designed to equip travel agents to sell these fares confidently and correctly.
They lead participants through a series of product lessons, with engaging interactive exercises and sample itineraries, covering all the command entries needed to book these fares through all the key GDSs (global distribution systems, like Amadeus, Sabre, etc.) enabling travel agents to book them quickly and easily.
Once successfully completing a module, the “oneworld Fares Specialist” diploma can be downloaded and printed.
Participants successfully completing all modules will receive a “master” certificate, proclaiming them an “oneworld Fare Products Expert”.
oneworld vice president commercial José María Alvarado said: “The growing popularity of round-the-world travel gives travel agents a unique selling opportunity.
“Being able to price and book these complex itineraries accurately is a required skill that every travel agent should have.
“Through our oneworld Training Academy, which has been very well received since its launch, travel agents from across the globe can see for themselves just how quick and easy oneworld fares are to sell.”