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Carlson Hotels’ “travel empathy”

Carlson Hotels’ “travel empathy”

Carlson, the privately held, global hospitality and travel company, has designed a range of comprehensive new product and service offerings, all with the concept of “travel empathy”.

‘The World of Radisson’, a series of globally consistent services and amenities, was designed with guests’ unique requirements in mind. Already available at Radisson hotels in Europe, the Middle East and Africa, the amenities are being introduced at Radisson hotels in the Americas.

Services include The Business Class Upgrade; featuring free, high-speed Internet access, free breakfast in the hotel restaurant, complimentary newspaper delivered to guest rooms each day, a drink credit, upgraded room amenities, turn-down service, early check-in and 1,000 bonus Gold Points per night.

Alternatively, the Grab & Run option offers a quick, complimentary breakfast, perfect for the business traveller on the go. Those in a hurry can simply grab a cup of tea or coffee, along with fresh fruit and energy bars right in the lobby.

“Empathy means being in the forefront of understanding trends, traveller’s needs and lifestyle changes,” said Thorsten Kirschke, executive vice president and chief operating officer, Carlson Hotels, The Americas.


“We know that business travel is resuming and corporate travel policies are changing,” added Kirsche. “At the same time, the business traveller is facing greater demands, so our goal is to make them as welcome and comfortable as possible, which is the core of our Yes I Can! Service culture.”

These global services have already been rolled out at more than 70 percent of the Radisson hotels in the Americas. Carlson expects to fully implement the services at all Radisson hotels in the Americas by the end of 2010, with more on the way.

Travel empathy is not limited to the Radisson brand in the Carlson portfolio. In support of both the business and leisure traveler, Country Inns & Suites By Carlson is launching its new Be Our Guest Breakfast, offering an enhanced and redesigned complimentary breakfast.