Touchstone Group has won a deal to supply integrated back office financials to
The Montcalm Hotel.The Montcalm Hotel, part of the acclaimed Nikko Hotel Group, is known as
London’s ‘Best Kept Secret’. With its elegant Georgian fa?ade and located
just off Marble Arch, the hotel’s raison d’etre has always been to provide
a refined and tranquil English residence in the heart of the Capital. The
welcome The Montcalm provides relies on two essential qualities, attention
to detail and delivering the very highest standards of service for its
guests.

Naturally, the IT systems required to underpin such standards need to be of
the highest standards too. Following a recent decision to upgrade its whole
back office IT portfolio, and a review of the market, The Montcalm has
chosen Touchstone Group to deliver Infor FMS SunSystems Financial
Management together with migration and installation consultancy.

Antonio Carvalho, The Montcalm’s Financial Controller and Company
Secretary, says, “We knew exactly what we needed and chose Touchstone Group
as they to best understood those needs. We were already aware of them
through their involvement in BAHA (the British Association of Hospitality
Accountants) and that they bring with them considerable experience of our
market.

“The impact of their solution will be significant across many areas of our
business, particularly in terms of management reporting and uploading
information into Excel. This is especially important to generate the level
and quality of information required by our hotel management.”

“The new system will also take a lot of the pain out of consolidation,
which we do every three months, and we expect it to really come into its
own at the year-end too. Another benefit over the old system is that all
transactions will be visible, allowing us to drill down into the data in
greater detail.”

Commenting on the win Adrian McNay, Divisional Managing Director,
Touchstone Group, added, “Staying ahead in today’s hospitality industry is
all about having the right technology behind front of house. The Montcalm
has a reputation for excellence amongst their guests and by investing in a
strong back office solution, they have invested in maintaining their place
as London’s Best Kept Secret.”
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