Travelocity Business is launching a new-and-improved version of its agent desktop technology designed to help its agents deliver even faster, more efficient service to travelers. The new version provides a more intuitive interface, better streamlines the workflow process, and simplifies the number of screens an agent must access to service a traveler.
The agent desktop also incorporates several new automatic functions into the offline environment that emulate processes that occur during an online booking, ensuring that corporations receive the same consistent service, regardless of whether a trip is booked online or through an agent.
“Our goal as Travelocity Business agents is to help our customers be successful at their own businesses by making corporate travel a smooth and easy process,” said Suzanna Runcorn, executive and international travel consultant at Travelocity Business. “The new agent desktop will greatly enhance our ability to focus more attention on the traveler while simultaneously reducing call times. That’s really what being a full-service corporate travel agency is all about - customer service!”
Benefits Travelocity Business customers can expect as a result of refinements to the agent desktop include:
—More timely flight information and updates
—Faster assistance with international travel documentation
—Better reporting & tracking
—Enhanced loyalty program tracking
“Travelocity Business agents teamed up with our product development group to help us create an improved agent desktop based on their extensive knowledge of the corporate travel industry,” said Kathleen Petrovic, vice president of Global Operations at Travelocity Business. “What better way for us to stay committed to constantly enhancing the customer experience than to make it easier for our agents to service travelers.”
The new agent desktop has been rolled out to the Travelocity Business service center in Southlake, Texas, and will be rolled out to all other service centers over the next month.