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Marriot reports missing tapes

Marriott Vacation Club International (MVCI), said that its backup computer tapes containing data pertaining to approximately 206,000 associates, timeshare owners and timeshare customers were missing from the corporate office in Orlando Fla.“We regret this situation has occurred and realize this may cause concern for our associates and customers,” said Stephen P. Weisz, MVCI president.

“We have recently mailed notifications to associates, timeshare owners and timeshare customers and are available to answer any questions they may have.”

Although the tapes require specialized equipment to access content, MVCI continues to encourage recommended steps to safeguard against misuse. Included in the notification letters, MVCI is offering to individuals impacted by the situation an opportunity to enroll in a credit monitoring service at no cost to them. After enrollment, each person will be regularly notified of credit report activity so they can take action if needed.

As soon as the backup tapes were discovered missing, MVCI immediately began an investigation to search for the tapes, determine how they disappeared and resolve how to prevent a recurrence. That investigation is ongoing. MVCI also initiated steps to monitor for any unusual activity or possible misuse of the data. Further, the company notified appropriate governmental authorities of this matter.

As the interval ownership division of Marriott International, Inc. , Marriott Vacation Club International (MVCI) is a provider of vacation and leisure experiences.


Since entering the timeshare industry in 1984, Marriott has earned its position as the recognized innovator and leader in vacation ownership worldwide by incorporating its signature quality, product excellence and management expertise.

Since that time, the company has segmented the industry to offer distinct vacation and real estate offerings. The brands are: Marriott Vacation Club, Horizons by Marriott Vacation Club, Grand Residences by Marriott and The Ritz-Carlton Club.