Sabre says that Dragonair has increased customer satisfaction levels at check-in through the implementation of Sabre Qik Developer Tool and Sabre Qik Airport at Pudong Airport in Shanghai.Dragonair serves 31 passenger destinations across Asia with one of the youngest and most advanced aircraft fleets in the region. Its catchment area spans half of the world’s population and includes some of the most exciting and culturally varied lands on earth.
Dragonair selected the Developer Tool and Qik Airport as a ready-made airport application that supports multiple languages in order to greatly enhance customer experiences at check in by increasing staff productivity and performance.
Ronnie Choi, director of customer services at Dragonair, said, “The check-in application from Sabre Airlines Solutions has enabled us to rapidly improve staff productivity by eliminating the need for check-in agents to enter cumbersome and repetitious commands.
The check-in interface provides us with easy access to all necessary information so we are able to deliver more accurate and faster responses to customer requests. The implementation at Pudong Airport has successfully improved our check-in processing, hence we plan to roll this technology out to Hong Kong and other cities in Asia/Pacific.”
The Developer Tool gives Dragonair the flexibility to customize applications for its constantly changing business environment. It enables modification of the system and integration of new technology and business procedures, such as CRM tools and interfacing with other computing environments.
The Qik Airport system provides Dragonair and its ground-handling staff with an efficient, common graphical user interface for passenger check in and gate boarding locations. Qik Airport is an easy-to-use and easy-to-train tool that has enabled Dragonair to improve staff satisfaction, productivity and performance levels.