Carnival UK Enhances Booking Technology
Amadeus has signed a five year contract with Carnival UK. Amadeus will provide Carnival UK’s Fly Cruise and Marine Travel booking divisions with a tailored front and mid office solution using Amadeus Vista and ACE.
Both parties have also worked together to develop a bespoke script library which enhances Carnival UK’s workflow and data accuracy through automation.
Linda Scard, Director of Customer Services at Carnival UK, comments: “This is the first time that Carnival UK will have operated as a standalone customer for this type of travel technology, so choosing a partner was an important decision for us. Amadeus listened to our requirements and provided a solution that met all of our needs within a very short time-frame. Additionally, Amadeus supported us throughout implementation by providing excellent training for our team as well as on site help over the go-live period.”
Stephane Durand, Managing Director of Amadeus UK and Ireland added, “Amadeus has a long-standing and valued relationship with Carnival UK and its many brands, and we are thrilled that this industry giant has chosen Amadeus to handle the air component of their bookings.
“The air portion of a cruise booking is an often overlooked but key element of the trip. Amadeus is delighted that we have been able to extend our relationship with Carnival UK to provide them with a tailored front and mid office solution. As the UK cruise market continues to experience tremendous growth, the need for a smart and reliable sales process is paramount. Amadeus Vista and ACE offers Carnival UK consultants comprehensive and easy-to-access air and booking information at their fingertips, which ultimately benefits their cruise passengers.”