Marriott.com is the top travel site, according to the Customer Respect Group. Marriott.com received a rating of 8.4 or “excellent” in the recently issued Online Customer Respect Study of the largest airline and travel firms.
The study analyzes corporate performance from an online customer’s perspective. Attributes measured were simplicity, responsiveness, privacy, attitude, transparency and principles. This is the third year Marriott.com has ranked highly in the study.
Marriott has a strong commitment to providing excellent customer service to visitors of Marriott.com. Features that contribute to the site’s success with guests are:
Marriott’s Look No Further(TM) Best Rate Guarantee, ensuring that guests receive the best available room rate.
More than 20,000 new photos of hotels and resorts to help guests make even more informed travel decisions.
At Your Service pre-arrival planning service and “virtual concierge.”
Online account section for Marriott Rewards members, making it easier to manage accounts.
BBBOnLine Privacy Seal, granted by the Better Business Bureau—Marriott was the first hotel company to receive this distinction.