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Air France Selects Ticket Reissuing Tool

Estimates from the Airline Tariff Publishing Company (ATPCO) indicate that close to 10 per cent of all tickets are reissued at least once before travel on the ticket is completed. In response, Amadeus is launching a new automatic ticket reissue tool, Amadeus Ticket Changer.
According to ATPCO, a ticket reissue tool can enable airlines to increase revenues by up to 160 USD (some 130 euros) per ticket reissue, by automatically calculating new fares including additional collections and penalties. By using Amadeus Ticket Changer, the time taken to produce new tickets will be reduced from 30 minutes to a few seconds, and the need for back office checks on manually reissued tickets will also decrease. “With Ticket Changer, Amadeus continues to reinforce its leading-edge IT solutions portfolio that enables airlines to improve operations and simplify their processes,” says Frédéric Spagnou, Vice President, Airline Business Group, Amadeus.

Air France is the first airline to benefit from Amadeus Ticket Changer. Henri Hourcade, Vice President of Distribution & e-Commerce for the airline, said, “nearly two million Air France tickets are changed after being issued. We believe Ticket Changer will help us make several million euros of additional revenue. It will enable us to collect fare penalties and other amounts relating to the modification of the tickets more efficiently. Just as importantly, it will deliver increased levels of customer and staff satisfaction by accelerating the transaction times. We have chosen to work with Amadeus because Ticket Changer matches our own global perspective. We are also satisfied with the simplicity involved in the implementation.”

Developed in line with ATPCO standards*, Amadeus Ticket Changer processes both domestic and international itineraries, currencies for all countries, e-tickets issued by Amadeus and other reservation systems, as well as public and private fares and interline tickets for partner airlines.

“Drawing on Amadeus’ global infrastructure, Amadeus Ticket Changer is the first system of its kind to provide a truly international perspective,” adds Spagnou.

Airlines that host their sales and reservations through Amadeus, today 150**, will be able to automatically access Amadeus Ticket Changer through any point of sale, including airline ticket offices, travel agencies, and even their own websites. Other airline customers will be able to access Amadeus Ticket Changer in a stand-alone mode from their own system.