Delta Air Lines is
now offering customers who purchase their tickets at delta.com, flysong.com,
or via other direct Delta ticketing locations, a Risk-free Cancellation policy
to cancel certain tickets within 24 hours without penalty* if they find lower
fares anywhere else or if their travel plans change.“Delta is demonstrating to our customers that we are confident our fares
are highly competitive, and we promise a customer will always find Delta’s
lowest published fares at delta.com,” said Paul Matsen, Delta’s chief
marketing officer. “We are also committed to giving customers more of what
they want when they travel, including innovative, convenient, easy-to-use
self-service tools which allow them to handle their own transactions online at
delta.com and save valuable time during their travel experience.”
As Delta transforms to be more customer focused, it now gives customers
the flexibility to search for Delta’s lowest published fares on delta.com and
the ability to search for one-way fares and more complex itinerary requests
such as stopovers, arriving in and departing from different cities and
multiple-city itineraries. Other recent enhancements include:
- Online ticket changes - Delta and Song customers using delta.com and flysong.com can quickly make changes to existing U.S. domesticreservations by adding or changing flights, choosing alternate dates, times or cities; and paying change fees with a credit card or
electronic credit. Electronic credit, or e-credit, is value remaining from unused ticket(s).
- SkyMiles mileage calculator - SkyMiles members can easily find the mileage required for an award ticket between their chosen origin and destination on delta.com. Detailed results include miles required, cabin, operating airline, award codes and rules/restrictions.
- International Award Travel - SkyMiles members can now book award travel online on more Delta-operated flights to Europe, Central and South America and Asia.
- Other airline check-in - In addition to checking in for Delta’s U.S. domestic flights, delta.com customers can now save time and check in for flight segments when their Delta flights connect to Alaska Airlines, American Airlines, Continental Airlines, Hawaiian Airlines, Northwest Airlines, and US Airways.
The airline soon will re-launch its delta.com web site that will feature a
new, fresh look and provide better navigation for Delta’s online customers.
Delta’s new Risk-free Cancellation policy applies to tickets purchased at
the time of booking directly from Delta for travel from the United States, the
U.S. Virgin Islands, Puerto Rico and Canada. Most tickets, no matter where
purchased, now must be ticketed immediately.